Housing & Homelessness Services

HAVE YOU EVER SERVED IN THE MILITARY?

One question can make a big difference…

ASSIST VETERANS IN OBTAINING STABLE HOUSING BY:

  • Identifying families that qualify for veteran-specific housing programs.
  • Addressing service-related barriers to stable housing.
  • Collaborating effectively with military-veteran resources.

WHY ASK THE QUESTION?

Housing services providers encounter veterans, service members, and military family members, but they don’t always know it. Veterans do not always identify themselves. They can be proud and stoic, and tend to be more comfortable helping others than asking for help themselves. At the same time, they may be dealing with homelessness or imminent homelessness, or other housing-related challenges.  The way to ensure military-veteran applicants for housing services get the help they need and deserve is to ASK!

When an individual or family applies for housing services, ASK THE QUESTION:

Have you or a family member ever served in the military?

WHEN THE ANSWER IS “YES”, you may consider thanking them for their service. You may also then be able to help them identify and access veteran-specific housing programs, services, and benefits by asking further questions. This will also help you to:

  • Build rapport and demonstrate interest and cultural competency
  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs
  • Identify any mental health and/or physical or medical issues impeding housingstability
  • Identify potential sources of income and assess financial stability
  • Identify supports and resources as well as areas in need of further support
  • Address perceived barriers to seeking support and services

Read a vignette about how providers in
Housing & Homelessness Services can make a big difference!

Following are some questions that could be asked in the context of gathering information for more effective referrals and services.  Pay attention to non-verbal cues, and show respect, curiosity, and empathy.  Also be aware that responsiveness and effective follow-up are critical to building trust and rapport.

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When did you/your family member serve? What service era?  Which Branch?

  • Build rapport and demonstrate interest and cultural competency
  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs

What was your/your family member’s job while serving?

  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs
  • Identify any mental health and/or physical or medical issues impeding housing stability

In what ways may the services and support that you’re here for today be connected to your/your family member’s military service?

  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs
  • Identify any mental health and/or physical or medical issues impeding housing stability

Are you experiencing any issues or stressors related to employment or financial needs?

  • Identify potential sources of income and assess financial stability

What is your/your family member’s discharge type/status?

  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs

Are you/your family member enrolled at or connected to the VA or other veteran resources or organizations for support and services?

  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs
  • Identify potential sources of income and assess financial stability
  • Identify supports and resources as well as areas in need of further support

What reservations did you/your family member have about coming in to seek assistance?

  • Link to any needed military and veteran resources and referrals, including both VA and non-VA programs
  • Identify any mental health and/or physical or medical issues impeding housing stability
  • Identify potential sources of income and assess financial stability
  • Identify supports and resources as well as areas in need of further support

Is there anything that might be a barrier to further seeking assistance?

  • Identify supports and resources and areas in need of further support

What reservations did you/your family member have about coming in to seek assistance? Is there anything that might be a barrier to further seeking assistance?

  • Identify potential sources of income and assess financial stability
  • Identify supports and resources as well as areas in need of further support

Select your profession to see how:

By asking “Have you or a family member ever served in the military?” senior services professionals can:

  1. Help older veterans feel understood and respected for their military service
  2. Make effective referrals to Veteran-specific programs and resources
  3. Help military widows access survivor benefits
Click here to learn how

By asking “Have you or a family member ever served in the military?” children’s services professionals can:

  1. Help a student thrive when a parent is deployed
  2. Support families facing deployment and reintegration
  3. Improve peer sensitivity to military children
Click here to learn how

By asking “Have you or a family member ever served in the military?” employment and vocational services professionals can:

  1. Identify a warrior’s transferable skills
  2. Connect Veterans to military-friendly employers
  3. Help a returning Service Member access veteran job training programs
Click here to learn how

By asking “Have you or a family member ever served in the military?” faith-based professionals can:

  1. Identify families in need of extra help during deployment
  2. Motivate communities to come together on behalf of those who serve
  3. Connect military families to the supports and services they need
Click here to learn how

By asking “Have you or a family member ever served in the military?” healthcare and medical professionals can:

  1. Build critical rapport with a reluctant patient
  2. Understand the relationship between military experiences and medical symptoms
  3. Provide effective referrals and resources
Click here to learn how

By asking “Have you or a family member ever served in the military?” higher education professionals can:

  1. Help a warrior acclimate to a civilian learning environment
  2. Improve peer sensitivity to veteran classmates
  3. Effectively accommodate service-connected disabilities
Click here to learn how

By asking “Have you or a family member ever served in the military?” housing services professionals can:

  1. Identify families that qualify for Veteran-specific housing programs
  2. Address service-related barriers to stable housing
  3. Provide effective referrals and resources
Click here to learn how

By asking “Have you or a family member ever served in the military?” law enforcement professionals can:

  1. Keep veterans and their families safe
  2. Build trust and rapport in difficult situations
  3. Partner with providers who help Veterans in crisis
Click here to learn how

By asking “Have you or a family member ever served in the military?” legal services professionals can:

  1. Support justice-involved veterans
  2. Identify legal challenges related to military service
  3. Link to effective resources
Click here to learn how

By asking “Have you or a family member ever served in the military?” mental health professionals can:

  1. Build critical rapport with a reluctant client
  2. Understand the impact of military stressors on mental health and substance use
  3. Help a family understand the emotional effects of deployment on the whole family
Click here to learn how

By asking “Have you or a family member ever served in the military?” social services professionals can:

  1. Engage reluctant Veteran clients
  2. Meet a military family’s unique needs
  3. Coordinate services between veteran and civilian providers
Click here to learn how

By asking “Have you or a family member ever served in the military?” women’s services professionals can:

  1. Partner with veteran service providers in crisis situations
  2. Identify deployment-related triggers and risk factors
  3. Identify individuals affected by Military Sexual Trauma (MST)
Click here to learn how
Call Us (844)-4ASKVET
Email Us AskTheQuestion@eastersealsnh.org